About SRO Education

SRO Education is an inclusion and SEND consultancy run by Stuart Rutherford-Orrock. It provides guidance, advice and support to parents and carers, alongside consultancy, leadership development and professional development for schools and educational settings.

SRO Education does not provide legal advice or legal representation. Stuart does not act as your solicitor or represent you before a tribunal. Where specialist legal support is appropriate, you will be encouraged to seek advice from a suitable organisation, such as your local SENDIASS service.

The support provided is intended to help you feel better informed and better prepared, but specific outcomes cannot be guaranteed, as decisions made by schools, local authorities or tribunals remain outside SRO Education’s control.

Booking & Payment

Families

-Payment is required in full when booking.

-Packages of £350 or more may be split into two payments by prior agreement.

-Appointments are confirmed once payment has cleared.

Schools & Educational Settings

-A purchase order confirms your booking.

-Invoices are issued after the session, or after the final session of a block.

-Payment is due within 30 days.

-Multi-session packages are invoiced in full unless an alternative arrangement has been agreed.

Changing or Cancelling

Families

-One free rearrangement with at least 48 hours’ notice.

-Appointments cancelled within 48 hours or not attended are non-refundable.

-If Stuart needs to rearrange an appointment, an alternative date or a full refund will be offered.

Schools & Educational Settings

-On-site half-day and full-day bookings require 10 working days’ notice.

-Inside 10 working days, 50% of the agreed fee applies.

-Inside 48 hours, or on the day, the full fee applies.

-Online sessions require 48 hours’ notice.

-One free rearrangement is always available.

-If Stuart needs to rearrange a booking, an alternative date will be offered at no additional cost.

To cancel or rearrange a booking, please email stuart@sroeducation.co.uk as soon as possible.

Travel & Service Area

-Travel within 30 miles of Newcastle upon Tyne is included in published prices.

-Online services are available across the UK.

-On-site work outside the standard travel area is available by quotation.

-Additional travel charges will always be agreed before booking.

Confidentiality & Data

Information shared with SRO Education is treated confidentially and is only used for the purpose of delivering the agreed service. Personal information is handled in accordance with our Privacy Policy and is never shared without consent unless required by law or where there is a safeguarding concern.

Your Responsibilities

To ensure the most effective support, clients are responsible for providing accurate information and ensuring any documents shared can be legally shared with SRO Education.

Legal Information

Late payment

Schools and educational settings may be charged statutory interest on overdue invoices.

Intellectual Property

Resources, templates and written materials remain the intellectual property of SRO Education unless agreed otherwise.

Governing Law

These terms are governed by the laws of England and Wales.

Changes to these Terms

SRO Education may update these terms from time to time. The version published on this website at the time of booking applies.

Questions?

If you have any questions before booking, please email stuart@sroeducation.co.uk or use the Contact page. I aim to respond within two working days.

Last updated: 7 August 2026