ADVICE & SUPPORT FOR FAMILIES

Clear, practical educational support when you’re not sure what to do next.

Whether you’re worried about your child’s progress, preparing for an important meeting or simply unsure where to begin, I can provide calm, practical guidance to help you understand your options and move forward with greater confidence.

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WHEN THIS HELPS

You don’t have to work it all out alone.

When something isn’t working for your child at home or school, it can be difficult to know what to ask, who to speak to or what should happen next. Sometimes you simply need an independent person to help you make sense of the situation and work out a practical way forward.

You don’t need to arrive knowing which service you need. We can start with what’s happening now and work from there.

  • You’re unsure what support your child needs.
  • You’re worried your child isn’t getting the right support.
  • You have an important school meeting coming up.
  • Attendance or school anxiety is becoming a concern.
  • You’re trying to make sense of reports or school information.
  • You want an independent perspective.

Not sure where to start?

Every family’s situation is different. If you’re unsure which type of support would be most helpful for your child, start with a free 30-minute Clarity Call. I’ll talk through what’s happening and help you decide on the most useful next step, with no obligation to book anything else.

Book a Free 30-Minute Clarity Call

FIND THE RIGHT SUPPORT

Which service is right for you?

You don’t need to know the name of the service you need. Start with the situation that feels closest to yours.

I’m not sure what to do next

I want to talk through my child’s situation in more detail

I need a plan for supporting my child at home and school

I’m preparing for EHCP Annual Review or SEND meeting

Attendance or school anxiety is becoming difficult

I’d like ongoing support

→ Free 30-Minute Clarity Call

→ Initial Educational Consultation

→ Educational Planning Session

→ EHCP & SEND Review Meeting Preparation

→ Attendance & School Anxiety Consultation

→ Family Partnership Package

FAMILY SERVICES

Support that meets you where you are.

The options below provide different levels of support, from a free first conversation through to ongoing partnership. Each one is designed to leave you clearer, more confident and better prepared for what comes next.

FREE CLARITY CALL

A calm first step when you’re not sure where to begin.

Sometimes you don’t need a long consultation. You simply need somewhere to start. The Clarity Call gives you 30 minutes to talk through what’s happening, ask your initial questions and decide what kind of support, if any, would be useful next.

There’s no pressure to book a paid service afterwards. If I think free support elsewhere would be more appropriate, I’ll tell you.

FREE

30 minutes · Online

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WHEN THIS HELPS

This could be a good place to start if…

  • You’re not sure what support you need.
  • You want to talk something through before making a decision.
  • You’d like an independent educational perspective.
  • You want to understand whether SRO Education is the right fit.
  • You’re at the beginning of your child’s SEND journey and aren’t sure what to do next.
Not sure whether this is right for you? That’s exactly what the Clarity Call is for.

INITIAL EDUCATIONAL CONSULTATION

More time to understand what’s happening and work out what comes next.

This 60-minute consultation gives us more time to explore your concerns in greater detail. We’ll look at what is happening for your child, what support is already in place and what practical next steps may be helpful.

It is designed to leave you with greater clarity and a clearer sense of what to ask for, what to prioritise and what to do next.

£95

60 minutes · Online

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WHEN THIS HELPS

This could be a good place to start if…

  • You have several concerns and need time to explore them.
  • You’re unsure whether current support is meeting your child’s needs.
  • You want help making sense of school information.
  • You need an independent perspective before deciding what to do next.
  • You want practical guidance rather than a formal report.
  • Every consultation includes:
    ✓ Tailored advice based on your child’s individual needs
    ✓ Practical next steps you can act on
    ✓ A written summary of the key points discussed
    ✓ A follow-up email so you can ask any further questions

EDUCATIONAL PLANNING SESSION

Turn concerns into a clear, practical plan.

When there are lots of competing priorities, it can be difficult to know where to begin. This extended session is designed to bring everything together, helping you identify what matters most and create a realistic plan for moving forward.

Together we’ll develop practical next steps that support your child both at home and in school, giving you a clear plan that can guide future conversations and decisions.

£175

2 hours · Online

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WHEN THIS HELPS

This could be a good place to start if…

  • You need a clear plan for moving forward.
  • There are several priorities to work through.
  • You’d like home and school working towards shared goals.
  • Your child is approaching an important transition.
  • You’re feeling overwhelmed by where to start.
  • Every consultation includes:
    ✓ Tailored advice based on your child’s individual needs
    ✓ Practical next steps you can act on
    ✓ A written summary of the key points discussed
    ✓ A follow-up email so you can ask any further questions

EHCP & SEND REVIEW MEETING PREPARATION

Walk into important review meetings feeling prepared and confident.

Whether you’re preparing for an EHCP Annual Review, a SEND Support Review or another important meeting with school, this session helps you feel organised, informed and ready for the conversation ahead.

We’ll work through the paperwork together, identify the key points you want to raise, prepare questions and clarify the outcomes you’re hoping to achieve, so you can approach the meeting with greater confidence.

£95

60 minutes · Online

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WHEN THIS HELPS

This could be a good place to start if…

  • An EHCP Annual Review is approaching.
  • A SEND review meeting has been arranged.
  • You’re unsure what to say during the meeting.
  • You’d like help understanding reports beforehand.
  • You want to organise your priorities.
  • Every consultation includes:
    ✓ Tailored advice based on your child’s individual needs
    ✓ Practical next steps you can act on
    ✓ A written summary of the key points discussed
    ✓ A follow-up email so you can ask any further questions

ATTENDANCE & SCHOOL ANXIETY CONSULTATION

Understand what’s getting in the way of school attendance.

When attendance becomes difficult, it’s often a sign that something isn’t working for your child. This consultation provides time to explore what may be contributing to school avoidance or emotionally based school avoidance (EBSA), and to think through practical, realistic ways forward.

Together we’ll consider your child’s experiences, the support already in place and the barriers that may be affecting attendance, helping you identify supportive next steps that promote confidence, wellbeing and engagement with education.

£140

90 minutes · Online

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WHEN THIS HELPS

This could be a good place to start if…

  • Your child is reluctant to attend school.
  • Anxiety appears linked to school.
  • Attendance is beginning to decline.
  • You’re unsure how to support your child.
  • You’d like practical guidance before difficulties escalate.
  • Every consultation includes:
    ✓ Tailored advice based on your child’s individual needs
    ✓ Practical next steps you can act on
    ✓ A written summary of the key points discussed
    ✓ A follow-up email so you can ask any further questions

FAMILY PARTNERSHIP PACKAGE

Ongoing support when one conversation isn’t enough.

Some situations develop over time and can’t be resolved in a single consultation. The Family Partnership Package provides ongoing guidance, reassurance and practical support that’s tailored to your family’s changing needs.

Rather than starting from scratch each time, I’ll build an ongoing understanding of your child, your priorities and the journey you’re on, providing consistent support when you need it.

From £260

Tailored package

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WHEN THIS HELPS

This could be a good place to start if…

  • You’d value ongoing support from someone who knows your family.
  • Several meetings or decisions are coming up.
  • Your child’s needs are changing over time.
  • You’d like regular opportunities to reflect and plan.
  • You want continuity throughout your SEND journey.
  • Every consultation includes:
    ✓ Tailored advice based on your child’s individual needs
    ✓ Practical next steps you can act on
    ✓ A written summary of the key points discussed
    ✓ A follow-up email so you can ask any further questions

INDEPENDENT EDUCATIONAL SUPPORT

Looking for a SEND advocate?

You may have come across the term SEND advocate while looking for support. It can mean different things to different families, so it’s important to be clear about the kind of support I offer.

What does “SEND advocate” mean?

“SEND advocate” is often used to describe lots of different kinds of support. For some families, it means having someone help them prepare for an important meeting. For others, it means understanding an EHCP or SEND plan, making sense of reports or working out what to ask school for. Some families are looking for someone to represent them or provide legal advice.

What I offer through SRO Education is independent educational guidance and practical support. I can help you understand your child’s situation, make sense of information and paperwork, identify the questions you want to ask and prepare for important conversations with school.

My role is to help you feel better informed, better prepared and more confident about what happens next.

How I can help

  • Understand reports, plans and school information
  • Prepare for EHCP and SEND review meetings
  • Identify your questions and priorities
  • Think through what support may be helpful
  • Prepare for conversations with school
  • Work out practical next steps
  • Offer an independent educational perspective

What I don’t provide

  • Legal advice
  • Solicitors services
  • Tribunal representation
  • Representation at appeals
  • Appeal or tribunal submission writing

If I think your situation needs specialist legal advice, I’ll tell you.

FREE SUPPORT IS AVAILABLE TOO

You may not need to pay for support.

Every local authority area has a SENDIASS service providing free, impartial information, advice and support to children and young people with SEND and their parents and carers. IPSEA also provides free independent information and advice about SEND law.

If one of those services is better suited to what you need, I’ll tell you. I would rather point you towards the right free support than recommend a paid SRO Education service that you don’t need.

Find your local SENDIASS
Visit IPSEA

HOW WE WORK

Simple support, shaped around your family.

Getting support shouldn’t feel complicated. We’ll start with what’s happening for your child and your family, then work together to decide what would be most helpful.

TELL ME WHAT’S HAPPENING

Start by sharing what’s happening for your child, what you’re concerned about and what you’d like help with. You don’t need to have everything worked out before getting in touch.

2

WE’LL AGREE THE RIGHT SUPPORT

We’ll decide what kind of support would be most useful. That might be a one-off consultation, help preparing for a meeting, a more detailed planning session or ongoing support.

3

MOVE FORWARD WITH CONFIDENCE

You’ll leave with greater clarity, practical next steps and a better understanding of what to do next. Where further support would be helpful, we’ll agree that together.

EVERY FAMILY PARTNERSHIP INCLUDES

Support centred around your family.

Every child, family and situation is different. Whatever support you choose, you can expect a thoughtful, personalised approach that takes time to understand what’s happening and focuses on helping you move forward with greater clarity and confidence.

  • Time to be heard.
  • Space to explain what’s happening without feeling rushed or judged.
  • Clear, honest guidance.
  • Straightforward advice about your options, including when another service may be better placed to help.
  • Practical next steps.
  • Clear actions that help you understand what you can realistically do next.
  • Support tailored to your child.
  • Guidance shaped around your child’s strengths, needs, circumstances and educational setting.
  • Space to ask questions.
  • Time to explore the things you’re unsure about and make sense of information together.
  • Appropriate signposting.
  • If someone else can provide the support you need more effectively, including free services, I’ll tell you.

FREQUENTLY ASKED QUESTIONS

A few things you might be wondering.

It’s normal to have questions before deciding whether support is right for your family. Here are some of the things parents and carers often want to know.

No. Your child does not need a diagnosis for you to access support from SRO Education. We can start with the concerns you have, what you are noticing and what is currently happening at home or school.

No. SRO Education supports families at different stages of their educational journey. Your child might have an EHCP, receive SEND Support in school, be waiting for assessment or have no formal plan in place at all.

That’s absolutely fine. Start with the free 30-minute Clarity Call. You can briefly explain what’s happening and we’ll work out what, if any, further support would be useful. If another organisation or free service would be better placed to help, I’ll tell you.

Most individual family consultations are delivered online, making support accessible wherever you live. If you think face-to-face support would be particularly helpful, get in touch and we can discuss whether this is possible.

That depends on the service you’ve booked. Relevant documents might include an EHCP or SEND Support Plan, school reports, professional reports or correspondence from school. I’ll let you know beforehand what would be useful. You don’t need to send everything you have.

My main role is to help you prepare for important conversations and meetings so that you feel informed, organised and confident taking part. If you’re looking for someone to attend a meeting with you, please get in touch first so we can discuss what you’re looking for and whether SRO Education is the right service.

No. SRO Education provides independent educational guidance and practical support, not legal advice or legal representation. I don’t act as a solicitor or represent families at tribunal. If I think specialist legal advice would be appropriate, I’ll tell you and, where possible, point you towards suitable sources of support.

Yes. The Family Partnership Package is designed for families who would benefit from support over a longer period. We can agree a package around your circumstances so that you have continuity as meetings, decisions or new situations arise.

You’ll leave with clear next steps and practical recommendations based on what we’ve discussed. Depending on the service, you’ll also receive a written summary or agreed actions so that you have something useful to refer back to afterwards.

I’ll tell you. Free, impartial SEND support is available through services including your local SENDIASS, and organisations such as IPSEA provide free information about SEND law. If I think one of those options is better suited to what you need, I’d rather point you in the right direction than recommend a paid service you don’t need.

LET’S HAVE A CONVERSATION

Every partnership starts with a conversation.

Whether you’re worried about your child’s progress, preparing for an important meeting or simply unsure what to do next, you don’t have to work it all out on your own.

The first conversation is about listening, understanding what’s happening for your child and helping you make sense of your options.

If we decide to work together, the support will be shaped around your child, your family and the things that matter most to you.

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KNOWLEDGE. INCLUSION. IMPACT.